Welcome to the Coolingcare FAQ section!
Below, we’ve compiled the questions most frequently asked by our customers.
How to Choose the Right Cleaning Media?
The selection of the proper cleaning media should depend on the type of deposit and contaminants in the channels. Different cleaning agents are recommended for mineral-based scale, while other agents are more suitable for rust deposits with high iron oxide content. You can find more information about deposits and dedicated cleaning agents HERE
How many tools can be cleaned with one tank? How often should the cleaning agent be replaced?
Each cleaning media has its own ” absorption capacity,” meaning it will actively react with deposits until the solution becomes saturated. The number of tools that can be cleaned before the solution becomes ineffective largely depends on the number of channels, their length and diameter, the level of contamination, and more. Therefore, it’s difficult to give a definitive answer. Typically, for heavily contaminated tools, the lifespan of the cleaning media is around 5 to 8 molds. Our devices are equipped with a solution lifespan counter that helps estimate how often the agent should be replaced in a given facility.
Can cleaning agents be discharged into the sewage system? What is the disposal procedure?
Like other such media, cleaning agents should be disposed of in accordance with local regulations, which do not allow the discharge of used media directly into the sewage system. They should be collected by specialized waste disposal companies.
What are the costs of cleaning agent disposal?
The average cost of disposal is approximately 3 PLN per kilogram of waste.
What is the price of cleaning agents?
Please contact our sales department directly for an offer. Our dedicated cleaning agents are offered exclusively to customers who have purchased our equipment.
How long does a prepared cleaning agent last?
Typically, one tank of cleaning agent can clean between 5 and 8 tools, depending on the mold size, number of channels, and level of contamination.
Are the cleaning agents safe for the mold?
Our cleaning agents have been tested for their chemical reaction with the base material. Tests have shown negligible impact on tool steel and non-ferrous materials. Detailed data is available to our customers. It’s important to remember that every chemical will react to some degree with the material it comes in contact with. Therefore, attention should be given to safety and minimizing the cleaning time. Ultimately, we want the cleaning media to interact with the deposits inside the channel, not circulate through a clean loop.
Are the cleaning agents safe for o-rings, bufflers and bubblers made from materials like polyamide?
Our cleaning agents are safe for o-rings made from materials like Viton or Teflon. For polyamide components, cleaning should be short due to the low chemical resistance of this material.
Can channels be cleaned with water only, without cleaning agents? How effective is this method?
It is possible to clean with water alone, but this is not recommended for two reasons. First, it is much more time-consuming—our cleaning agents are designed to soften deposits, which are then flushed out thanks to the high dynamics of the cavitation cleaning process. Second, using just water increases the risk of breaking off hard deposit fragments and clogging the channel, which is particularly dangerous in small diameters, such as in conformal cooling systems.
What affects cleaning efficiency? How long does a cleaning cycle typically last?
The efficiency of the cleaning process is the result of several factors: well-selected cleaning media to soften deposits, temperature as a catalyst for the chemical reaction, and the dynamics of the process, which is key to shortening the cleaning time and thus the tool’s exposure to the cleaning media. You can learn more about the Coolingcare cleaning process HERE
How often should cooling channels be cleaned?
The answer depends on how the company treats its water—whether it controls and stabilizes it chemically to minimize deposits and whether it purges and secures the channels after production ends. The thermal load on the mold also significantly impacts deposit formation and corrosion processes. We advocate a preventive approach, where channels are cleaned in line with a scheduled tool maintenance cycle, typically every six months.
How to treat cooling water to minimize the risk of deposits?
Conditioning cooling water is key to minimizing issues related to cooling system inefficiency in injection molds. More information about cooling water parameters can be found HERE
Can other cleaning agents be used besides those offered by CoolingCare?
In principle, there are no objections to using other cleaning agents. However, it is advisable to consult the specific media with the equipment manufacturer each time. Cleaning agents dedicated to Coolingcare devices have been designed to work in harmony with the cavitation cleaning dynamics of the equipment. Alternative media may be less effective.
Can channels cooled with glycol be cleaned?
There are no objections to cleaning channels cooled with glycol. More information on the differences between water and glycol cooling can be found HERE
Is it possible to export data to external devices?
Yes, all devices except CP case and CP1 have this capability. The range of exported data varies depending on the model and unit’s level of sophistication. The most advanced database, with the ability to store data for up to 3,000 molds, is available in the CA series devices. The new software version allows for automatic report generation and sending to a specified email address upon process completion.
Can data be imported into the machine?
No, currently there is no possibility of sending data to the device.
What data can I extract from the machine, and how?
The data that can be exported from the machine depends on its type. This usually includes a report with cleaning results, flow output information before and after cleaning, leak and blockage test results, cleaning time, and more. In the CA series units, the OPC UA module allows extracting all data related to the machine’s operation, such as real-time parameters, current process, remaining time, last diagnostics results, and ongoing project information.
What is the warranty period?
The standard warranty period is 12 months, with an option to extend it up to 36 months.
Can the warranty period be extended?
Yes, we offer an extended warranty option when purchasing an annual service review with the replacement of consumable components.
Is there a manual for periodic machine inspections?
All information regarding device inspections is provided in the detailed machine documentation delivered with the unit.
What actions are required to maintain the machine in good working order?
The detailed scope of service actions is described in the device documentation. To ensure long-term and efficient operation of the machine, it is crucial to follow recommendations such as cleaning filters and tanks, regularly replacing media, and ensuring the appropriate quality of compressed air as specified in the documentation.
How long is product support available for the device?
We guarantee the availability of spare parts for a given model for up to 10 years from the date of purchase.
What are the service costs after the warranty period?
Assuming the manufacturer’s maintenance guidelines are followed, the service costs are limited to replacing parts and consumables.
What is the delivery time for the equipment?
The device is delivered according to the timeline presented in the offer, typically within 4 weeks from the order date.
Is cavitation cleaning safe for channels blocked with plugs (e.g., in the mold cavity)?
Yes, cavitation cleaning is generally safe for the tool. The cavitation phenomenon is induced intermittently for short periods, so the risk of the process dynamics damaging the structure is minimal. However, if the mold is old and heavily corroded, it is possible that after removing the scale and rust, plugs could become loose and shift.
Can completely blocked channels be cleaned?
Thanks to the patented two-stage cleaning sequence, Coolingcare devices can increase the chances of clearing completely blocked circuits. This requires the appropriate procedure, which is presented during the initial machine setup and staff training.
More questions?
Contact us for more details